Warranty, Damage, & Parts
Damage & Assembly Parts
- We will gladly replace damaged (mail damage as well), non-functioning, or missing parts at no additional charge, if notified of the problem within 15 days of receipt.
- We do not replace baskets due to shaping. This is normal, please see care instructions & videos on how to reshape.
- If you face an issue with assembling your stand or any accessory part once in use, we will also assist you to make sure your purchase is usable within 6 months.
- After 14 days receipt, we will only replace parts based on our warranty, we will not refund or return used items or items damaged in use.
- Design Dua products that were purchased directly on our website are eligible for a 6 month manufacturing warranty, which includes product defects not caused by customer use or washing.
The following issues are not covered by our 6 month warranty:
- shrinking fabrics
- discoloration from laundry detergent/color bleeding
- uneven fill after washing
- Items purchased from our Imperfect Collection
- Damage caused by removing the tags/safety labels
- Damage caused by tampering with the zipper seam/closure etc.
- Items damaged by incorrect use.
- Baskets damaged from being left wet, in damp place, or in sunlight.Please read our use and safety instructions completely. Misuse and damage caused by any of the above is not a defect and can not be replaced. Please email firstname.lastname@example.org, with any manufacturing concerns and our team will be more than happy to work with you on resolving any issues.