Welcome to Our Help Site

• Bassinet Liners & Sheets?
• What base can I use for the bassinet?
• What Lounger or Sleeping Pod Works with Your Bassinets?

• Are all Patterns, Colors, and Designs Exactly the same?
• Do you offer Vegan Bassinets?
• What’s the difference between the Bilia Bassinet and the Nap & Pack?
• When will you restock?

• Purchasing an Item from Babylist
• The expecting Mom requested for an item which is not in stock.

• Are there any discounts or promotions?
• Can I change or cancel my order?
• Can you add an item to my order?
• What does pre-order mean?

• Can baby sleep overnight in the basket?
• Can I use a Moses Pod, Snuggle Me, Dockatot, or other lounger for overnight sleep in the bassinet?
• Is this item tested for safety or compliant with safety standards?
• Until what age is it recommended to use the Moses basket?
• What kind of filling is used in your Nursing Pillows and Moses Pods?
• What kind of foam is used for the pad?
• What kind of foam is used for the pad?

• How much is Shipping?
• How soon will I receive my order?
• Item shows delivered but is not here?
• Package Insurance - Lost Items
• Return Policy
• Rush Shipping
• Warranty, Damage, & Parts

See all articles in Shipping & Returns →